Terms of Service
This website is operated by Bella Rosa Flowers. Throughout the site, the terms “we”, “us” and “our” refer to Bella Rosa Flowers, which offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available at www.bellarosaflowers.ae. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
1. CHANGED TERMS
Bella Rosa Flowers shall have the right at any time to change or modify the terms and conditions applicable to User's use of www.bellarosaflowers.ae, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on www.bellarosaflowers.ae, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of www.bellarosaflowers.ae by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions.
2. GENERAL CONDITIONS
Bella Rosa Flowers reserves the right to refuse service to anyone at any time. In addition, we can cancel or limit quantities purchased by account, order, credit card, billing and delivery address. If applicable, our team will try to contact you via email, and/or phone number provided.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Bella Rosa Flowers company.
3. OUR PRODUCTS
Products are subject to availability. If we are unable to supply your chosen item, we reserve the right to substitute a product of equivalent value, quality and colour.
In the event if we are unable to provide your chosen item or a suitable substitution, we will advise you as soon as possible and refund your payment in full within 30 calendar days.
If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.
Wedding packages are priced for best seasonal availability, we will select the flowers for the package, taking into account bridal style & colours.
We did our best to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your screen; we cannot guarantee that your screen’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice.
4. CHILDREN
We only sell items to adults (i.e., those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.
5. DELIVERY
The items presented in a current website are directed for delivery only across the United Arab Emirates.
Our delivery service works 7 days per week, same-day deliveries are accepted until 09:00 PM. The exception is 31st of December (New Year Day), 14th of February (St. Valentine’s Day) and 21st March (Mother’s Day), which are considered as a high-load time. It is recommended to call shop’s contact numbers to check for the availability of the same-day deliveries during these specific days.
Delivery charges will be applicable within the specified area. If you request delivery to remote areas which are not normally delivered to you will be advised of any additional charges. Please refer to the below Table 1. to learn more about minimum delivery charges despite the order price and minimum order accepted to receive a free delivery.
Where incorrect personal and delivery details have been supplied problems or delays in delivery may result, therefore please ensure that you have included the full address details, of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.
Whilst we will make every effort to ensure that delivery is made on the requested date you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. In this event you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full.
Where a third party is involved during delivery, such as hospitals, schools, corporate offices, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide while placing the order. Should the recipient not be home we will attempt to deliver to a neighbor or building security / concierge, informing them that a delivery has been attempted.
In the instance of us not being able to execute delivery due to missing information, incomplete address, order being refused by recipient, nobody available at address, not being able to find neighbours or building security / concierge to accept delivery, we may send an order back to the shop for a self-take-away or until further delivery notice, however, a new delivery charges for the delivery will be applicable.
6. CHANGES OF DELIVERY DATE
Change of delivery date for perishables must be received 24 hours in advance. Any change requests received with less than a 24-hour notice will result in a 100% charge on flowers and 50% charge on balloons and gift items.
7. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to be changed without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
8. PAYMENT TERMS
All the items presented at www.bellarosaflowers.ae are invoiced in UAE Dirham at the prevailing price as of the time you place your order. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
We reserve a right to high the prices during the seasonal peak holidays, such as 31st of December (New Year Day), 14th of February (St. Valentine’s Day) and 21st March (Mother’s Day).
Payments are accepted via Credit/Debit Cards, Cash on Delivery and wire transfer using Western Union/MoneyGram. We accept all major credit cards: Visa, Mastercard, Discover, American Express.
In the event of processing wire transfer, the customer is responsible to proceed with the transfer prior to the placing the order and send a copy of payment proof to the email or number, which may be provided upon customer’s contacting the shop for order confirmation.
We do not accept cheques payment.
All the items and its prices, presented at www.bellaroflowers.ae, are including 5% VAT.
When you place your order, our system automatically asks your card issuer for authorization for this amount. If we get a valid authorization, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
9. RETURNS AND REFUNDS
Bella Rosa handles returns and processes refunds in accordance with the United Arab Emirates Consumer Protection Legislation.
Bella Rosa Flowers will not accept returns based on change of mind or design of flowers or balloons arrangements. The returns and refunds are provided in the event if we are unable to provide your chosen item or a suitable substitution, in the event we have a complication with the delivery to your location or in the event if Bella Rosa Flowers cancels order itself for any reason.
Refunds and returns will take 30 calendar days from the date of refund request approval, not from submission.
10. CANCELLATION POLICY
In the event of cancelling your order, Bella Rosa Flowers highly recommends to contact us as early as possible via phone numbers, provided in the Contact information of this website.
If your order production was not commenced, we will be able to cancel the order and proceed with refund evaluation.
Customer has a right to cancel the order within 24 hours; refunds will be made back to the payment solution used initially by the customer.
11. MEMBER PROFILE, PRIVACY & SECURITY
It is recommended for every user to register with us to purchase items using this website. Each user is responsible for maintaining the confidentiality of their account user name and password and for preventing unauthorized access to their profile. Each user agrees to accept responsibility for all activities that occur under their account or password.
Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.
When you place your order, we collect certain personal and transactional information (e.g. name, address, Email address). For details on how we use this information, please read our
To fulfil our obligations to you under these online shopping Terms of Service, we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.
At Bella Rosa Flowers we are committed to protecting your privacy. Our secure servers protect all information we receive from our customers. Bella Rosa Flowers respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established by the UAE legislation.
12. THIRD PARTY LINKS
Our Service may contain links to third-party web sites or services that are not owned or controlled by us. Bella Rosa Flowers has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Bella Rosa Flowers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
13. COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Comments and contents identified as within UAE law violation or are judge offensive to us may, without obligation, be monitored and removed. Any ideas, plans, materials, suggestions or proposals sent from you to us by any mean might be used in any way, with no obligation from us for any compensation, confidence or response.
With this Terms you agree that you will not use/provide false credentials or information and publish comments there are not in lieu with UAE law. We take no responsibility/liability for comments or contents posted by users or any third-party.
14. WARRANTIES / LIABILITY
By agreeing with these Terms you accept that your use of our services/products is at your sole risk. Bella Rosa Flowers and its partners will be considered harmless and will be compensated from any demand, allegation or attorney’s fees, made by any third-party due to any violation of any law or the rights of a third-party, or emerging from your violation of these Terms of Service or documents incorporated by reference.
Bella Rosa Flowers, it’s partners and service providers won’t be liable for any kind of injury, claim, loss or any indirect/direct, incidental, punitive, consequential or special damages, including, without limitation, lost profits/savings/revenue,/data, costs replacements, or similar damages, whether based in contract, tort – including negligence; strict liability or else, in consequence of your use of any of the Service/products, or for any other claim related in any way to your use of the Service or any product, including and not limited to, any omissions/errors in content, any damage/loss of any kind sustained as a result of the use of the Service and its contents/ products posted, transmitted, or anything available via the Service, even if informed “possible”.
If any component of this Service is determined unlawful, unenforceable or void, this Terms shall despite be executable to its fullest extent permitted by applicable law, and the impractical portion should be withdrawn from these Terms of Service, not affecting its validity/enforceability of any remaining stipulations.
15. COPYRIGHT NOTICE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Bella Rosa Flowers expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
